Shipping/Policies

30 Day 100% Guarantee

We want you to be 100% satisfied with your water filter purchase.

We give you 30 days to use it and make sure you are 100% satisfied with your purchase.

If you are not satisfied then contact us for a (RMA) return merchandise authorization number within 30 days of receiving your filter. Then just send it back to us and we will issue a refund of the full purchase price back to your credit card or PayPal account.

Rainshow'r, Multi-Pure and Living Waters systems has 90 day guarantee.

Used replacement filters are not eligible for refund

We can not except returns on products that were damaged do to not installing them correctly, meaning they must be installed by a licensed plumber.

Making a Purchase:

By purchasing any items through our website, over the phone, fax or by mail, the Buyer warrants that he/she is at least 18 years of age, and is in compliance with his/her local and state laws and is legally able to purchase these items.

Buyer is responsible for following any local and state regulations and plumbing codes pertinent to the purchase, installation and operation of our products.

CALIFORNIA RESIDENTS: The state of California requires water treatment devices claiming health claims be tested and certified by them. Some of the products we sell may not be certified, and therefore only aesthetic claims can be made on systems shipped to California.

Disclaimer of liability for all products:

Qualitywaterfilters4you.com / Up North Sales is a reseller of products and does not in no way share liability with the manufacturer for property damage due to faulty water filters or improperly installed water filters. By purchasing products at qualitywaterfilters4you.com / Up North Sales you the consumer agrees not to hold qualitywaterfilters4you.com / Up North Sales liable for any damages caused by manufacturer design or installation

Information Disclaimer:

All information, product claims, and statements are made in good faith and believed to be true, and are offered for your evaluation and verification only. For all our products, determination of suitability, application use, and fitness for a particular purpose is the sole responsibility of the buyer. Due to the almost infinite number of parameters and variables that are involved with your particular application, water quality, and operating conditions, we can only suggest what we believe would work well for your application based on our interpretation of what you convey to Up North Sales LLC/qualitywaterfilters4you.com. You may or may not get the exact results that you wanted or expected. Up North Sales LLC/qualitywaterfilters4you.com assumes no liability or responsibility for your water filtration results. This is solely your responsibility.

SHIPPING

Free shipping Mainland 48 States only. All others please contact for shipping quote.

Up North Sales attempts to process and ship most orders within 3 to 10 business days, although we cannot guarantee this time frame. We make every attempt to abide by it. If for any reason any product is temporarily out of stock, it will be shipped as soon as it becomes available or issue a refund.

We currently use UPS and or Fed-Ex for most products, we ship small parts USPS First Class or Priority Mail. We also ship Fed-Ex smart post which means that Fed-Ex delivers the product to your post office then the post office delivers it to you. We e-mail tracking numbers for all shipments providing an e-mail address has been provided.

Delivery to mainland 48 states usually takes 3-8 business days.

Customer is responsible for any duties which may be levied on imported products. Mainland 48 states are usually duty-free.

We ship most international packages by USPS Airmail. please contact us for a shipping rate quote. Transit time is anywhere between 10-14 business days. We will ship internationally with your choice of carriers if it requested, and any additional cost will be added.

SHIPPING DAMAGE

Please contact us if your product was damaged in transit and we will make it right with you.

If there appears to be shipping damage, please open and inspect all products before signing drivers release. If product appears to be damaged, refuse the delivery and make sure driver notes refusal is due to shipping damage. Do not sign or accept the delivery.

If delivery was accepted or dropped off and then you later realize product was damaged during shipment. Keep all original shipping cartons, packing materials and contents.

If products were dropped off to your location ( we know if it was delivered by seeing the tracking information status. ) We cannot be held responsible or liable for stolen, lost or damaged goods.

WRONG PRODUCTS RECEIVED

We double check all orders before we ship them, however errors can occur. It is very rare that this happens. If you receive an incorrect product please notify us within 5 days of receipt. We will issue an RMA number with return instructions on where and how to return product to us. We will ship the correct product to you and pay shipping costs both ways. ( We truly care that you get the correct product the first time. )

IF YOU ORDERED THE WRONG ITEM(S)If in the event you made an error when ordering and ordered the wrong item(s) and wish to return the item, e-mail us and ask for an RMA number and return instructions. Please for any reason DO NOT return the item you ordered without prior contact with us.

RMA EXPLANATION(RMA)

Return Merchandise Authorization Number.If you need to return and item, please e-mail prior to returning the item. All returns must be referenced by an RMA Number. No matter where they were shipped from or how they were shipped.The item will be inspected upon arrival at our facility. Then you will be credited for the returned product less shipping and handling charges. ___________________________________________________________

Crystal Quest® Return/Exchange/Refund Policy:

30 day money back guarantee Manufacturer's 1 year Limited Warranty

Most Crystal Quest® products are covered by the Manufacturer's Limited Warranty, when the product is properly installed by a qualified, licensed plumber, against defects in materials and workmanship. Crystal Quest® reserves the right to deny your warranty or other claim if it is found that the product was improperly installed, damaged, or abused.

NO RETURNS ALLOWED ON INTERNATIONAL ORDERS. ___________________________________________________________

Rainshower Limited Warranty

The manufacturer warrants its products to be free from defects in materials and workmanship when installed, operated, and maintained in the manner instructed in the instruction sheet.

1) Filter housing and attached showerhead are warranted for one year from date of purchase.

2) The filter cartridge is warranted for 90 days from date of purchase.

The manufacturer will repair or replace any product that fails to perform due to faulty material or workmanship. Items not covered under the warranty include damage due to misuse, improper maintenance, improper installation, excessive water pressure or temperature, freezing or general misapplication of filter's use and purpose. There are no warranties expressed or implied, other than those stated herein. We are not liable in any way for the damage arising from the misuse or misapplication of the product.

To make claims under this warranty see your retailer or contact the distributor. To effect and validate the warranty, fill out and return the attached warranty card within 15 days of purchase. ___________________________________________________________

Instapure Limited Warranty:

30 day money back guarantee Manufacturer's 1 year Limited Warranty ___________________________________________________________

Sprite Limitid Warranty:

30 day money back guarantee Manufacturer's 1 year Limited Warranty

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Living Waters Warranty: 90 day money back guarantee Manufacturer's Life Time Limited Warranty ___________________________________________________________

Multi-Pure Warranty: 90 day satisfaction guarantee Lifetime warranty on filter housing 1 year warranty on accessories

Proof of purchase is required Shipping and handling fees excluded The filter must have been replaced at least once a year



We reserve the right to change these Policies at any time without notice.