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30 Day 100% Guarantee/Returns
30 Day Money Back Satisfaction Guarantee, Low Price Guarantee and Free Shipping. Don't be fooled by others in the market that gives you a 30 day satisfaction guarantee, most require the water filter to be unused and in original packaging and charge a restocking fee. We give you 30 DAYS to use it and make sure you are HAPPY with it. We also do NOT charge a restocking fee like others.
We want you to be 100% satisfied with your water filter purchase. We give you 30 days to use your water filter and make sure you are 100% satisfied with your purchase. Excluding Replacement Filters
Replacement filters/Filter Cartridges are not eligible for refund that are not in original sealed packaging unless they are defective.
If you are not satisfied then contact us for a (RMA) return merchandise authorization number within 30 days of receiving your filter. We DO NOT charge any RESTOCKING FEE
Shipping charges are non-refundable. Actual shipping charges will be subtracted from refunds on products that received "Free Shipping" ,except for products that have defects
If you give us a incorrect address and your product gets returned back to us, you are responsible for the shipping charges to ship the product back to you.
No refunds are issued on products after 30 days. defective items will be covered under the manufacturers warranties.
Refunds will be issued back to the payment method you used to purchase product.
Products returned without a Return Authorization Number will be refused.
Customer is responsible for any shipping charges for returning product to Quality Water Filters 4 You.
We can not except returns on products that were damaged do to not installing them correctly.
There are no returns for international orders on Crystal Quest products.
Return Merchandise Authorization Number.If you need to return and item, please e-mail or call1-800-978-8408 prior to returning the item. All returns must be referenced by an RMA Number. No matter where they were shipped from or how they were shipped. The item will be inspected upon arrival at our facility. Then you will be credited for the returned product less shipping and handling charges.
Return Authorization numbers expire 30 days after they are issued
How to Return Merchandise
(1) Package products with adequate packaging.
(2) You must write the Return Authorization number(RMA) clearly on the outside of package.
(3) Ship to
Up North Sales LLC
6952 Houseman Siding Rd, SW
South Boardman MI 49680
Making a Purchase:
By purchasing any items through our website, over the phone, fax or by mail, the Buyer warrants that he/she is at least 18 years of age, and is in compliance with his/her local and state laws and is legally able to purchase these items.
Buyer is responsible for following any local and state regulations and plumbing codes pertinent to the purchase, installation and operation of our products.
CALIFORNIA RESIDENTS: The state of California requires water treatment devices claiming health claims be tested and certified by them. Some of the products we sell may not be certified, and therefore only aesthetic claims can be made on systems shipped to California.
Disclaimer of liability for all products:
Qualitywaterfilters4you.com / Up North Sales is a reseller of products and does not in no way share liability with the manufacturer for property damage due to faulty water filters or improperly installed water filters. By purchasing products at qualitywaterfilters4you.com / Up North Sales you the consumer agrees not to hold qualitywaterfilters4you.com / Up North Sales liable for any damages caused by manufacturer design or installation
All information, product claims, and statements are made in good faith and believed to be true, and are offered for your evaluation and verification only. For all our products, determination of suitability, application use, and fitness for a particular purpose is the sole responsibility of the buyer. Due to the almost infinite number of parameters and variables that are involved with your particular application, water quality, and operating conditions, we can only suggest what we believe would work well for your application based on our interpretation of what you convey to Up North Sales LLC/qualitywaterfilters4you.com. You may or may not get the exact results that you wanted or expected. Up North Sales LLC/qualitywaterfilters4you.com assumes no liability or responsibility for your water filtration results. This is solely your responsibility.
Free shipping Mainland 48 States only. All others please contact for shipping quote.
Up North Sales attempts to process and ship most orders within 1 to 7 business days, although we cannot guarantee this time frame. We make every attempt to abide by it. If for any reason any product is temporarily out of stock, it will be shipped as soon as it becomes available or issue a refund.
We currently use UPS, USPS and or Fed-Ex for most products, We e-mail tracking numbers for all shipments providing an e-mail address has been provided.
Delivery to mainland 48 states usually takes 3-8 business days.
Customer is responsible for any duties which may be levied on imported products. Mainland 48 states are usually duty-free.
We ship most international packages by USPS Airmail. please contact us for a shipping rate quote. Transit time is anywhere between 10-14 business days. We will ship internationally with your choice of carriers if it requested, and any additional cost will be added.
If there appears to be shipping damage, please open and inspect all products before signing drivers release. If product appears to be damaged, refuse the delivery and make sure driver notes refusal is due to shipping damage. Do not sign or accept the delivery.
If delivery was accepted or dropped off and then you later realize product was damaged during shipment. Keep all original shipping cartons, packing materials and contents. As you will need them to file a damaged claim with the carrier. Please contact us if there is damage to your product.
If products were dropped off to your location ( we know if it was delivered by seeing the tracking information status. ) We cannot be held responsible or liable for stolen, lost or damaged goods.
WRONG PRODUCTS RECEIVED
We double check all orders before we ship them, however errors can occur. It is very rare that this happens. If you receive an incorrect product please notify us within 30 days of receipt. We will issue an RMA number with return instructions on where and how to return product to us. We will ship the correct product to you and pay shipping costs both ways. ( We truly care that you get the correct product the first time. )
IF YOU ORDERED THE WRONG ITEM(S)If in the event you made an error when ordering and ordered the wrong item(s) and wish to return the item, e-mail us and ask for an RMA number and return instructions. Please for any reason DO NOT return the item you ordered without prior contact with us.
Most all products we sell have at least a 1 year manufacturers warranty. ____________________________________________________________
Sales tax is collected for customers in MI and PA ____________________________________________________________
We reserve the right to change these Policies at any time without notice.
Why Purchase From Us?
We also promise to give you the BEST customer service
We are here to answer any questions you might have and to help you find the right water filter system for your needs. You will reach a real person you can talk to when you call us, if we do not answer it means we are helping another customer but leave a message and we will contact you ASAP.
Our customers agree that Quality Water Filters 4 You goes above and beyond to put you our customer first, as you can see from our ratings at the top right of this page. We use the most sophisticated and secure online shopping cart that is provided by Yahoo. We accept Discover, MasterCard, Visa and PayPal. You can also call us with your order if you feel more comfortable, at 800-978-8408.